At Thread Clothing Haven, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help with a simple return and refund process.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return:
The item must be unused, unworn, and in its original condition
The item must include original tags and packaging
Proof of purchase or order confirmation must be provided
Items that are damaged due to misuse, washing, or normal wear are not eligible for return.
Non-Returnable Items
The following items cannot be returned or refunded:
Items marked as final sale or clearance
Personalized or custom-made products
Used, washed, or damaged items
Return Process
To initiate a return, please contact our support team at [email protected] within 7 days of delivery. Include your order number, reason for return, and clear photos if applicable.
Once your request is reviewed and approved, return instructions will be provided.
Refund Process
After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
Approved refunds are typically processed within 5 to 10 business days after inspection. Since we only offer Cash on Delivery (COD), refunds may be issued through bank transfer or another mutually agreed method.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check with your bank or payment provider. If the issue continues, contact us at [email protected] for assistance.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. Exchange requests must be made within 7 days of receiving the order.
Cancellation Policy
Orders may only be canceled before shipment confirmation. Once the order has been shipped, cancellation requests cannot be accepted.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: [email protected]